Shipping policy
Delivery Information
Standard Delivery
We work with a variety of third-party delivery providers to ensure our products are delivered across the country. Your order will be shipped to the delivery address you provide at checkout.
Delivery Timeframe:
Delivery times may vary depending on your location. We aim to deliver orders as quickly as possible, but please note that delivery times can be affected by factors such as location and availability of the delivery provider.
Customers who grant an "Authority to Leave" (ATL) to couriers, allowing them to leave parcels in a safe place at the delivery address, typically experience faster delivery times and higher levels of satisfaction with their order. This option helps avoid delays associated with requiring a signature, making it more convenient for customers who may not be home at the time of delivery.
Delivery Locations:
- We are unable to deliver to PO boxes or Parcel Lockers, as these are generally too small to accommodate most of our products.
- Delivery is available for most locations within Australia, though some remote or high-risk areas may be excluded.
- Delivery may be limited to metropolitan areas for certain products, as indicated on the product listing.
- International delivery is not available at this time.
Delivery Process:
- Most products require a signature upon delivery.
- If the delivery provider cannot complete the delivery, they may leave a card and you will need to collect your order from an Australia Post outlet or arrange for re-delivery directly with the carrier.
Special Conditions:
- We reserve the right to refuse delivery to locations we consider high-risk for loss or damage or areas that are inaccessible to standard couriers.
