Refund policy

Return and refund policy 
To start a return, you can contact us at info@ivsfurniture.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Most of our products come with excellent warranties, and in many cases, we can send replacement parts directly to you.

Email us at info@ivsfurniture.com.au with your order number and photos of the damage.

We will respond promptly with further instructions.

Faulty Items 
We understand how frustrating it is to receive a faulty item, but in the rare event that it happens, you have 30 calendar days from the date of receipt to return the item.

To qualify for a return, the item must be unused and in the same condition as when you received it. The item should be in its original packaging. Please include the receipt or proof of purchase with your return. 

Change of Mind 
We do not offer any exchange or refund if you simply change your mind.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ivsfurniture.com.au.

If you receive a refund, the cost of return shipping will be deducted from your refund.